- ABOUT THESE TERMS
These are the terms and conditions (the "Terms") on which we supply goods to you (the "Products").
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
"Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
- INFORMATION ABOUT US AND HOW TO CONTACT US
Blak Nektar is a brand of Matthew Algie & Company Limited, a company incorporated in Scotland under the Companies Acts (company number SC028433, VAT number Gb481460546) and having our registered office at 16/18 Lawmoor Road, Glasgow G5 0UL, UK. In these terms and conditions when we refer to "we" we mean Matthew Algie & Company Limited. Our telephone number is +44 (0)141 420 2422. The words "us", "our" etc. will be construed accordingly.
- CONTACTING YOU
When we refer to "you" we mean the purchaser of our Products through this website (the "website"). If we have to contact you we will do so by telephone or by writing at the email address or postal address you provided to us in your order. For information on how we use your personal data please see our .
- HOW THE CONTRACT IS FORMED
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
After you have placed an order and made your payment via Shopify, you will receive an order confirmation e-mail from us acknowledging that we have received your order, after which a binding contract will be formed between us (the "Contract").
4.1 IF WE CANNOT ACCEPT YOUR ORDER
We take steps to ensure that the Product availability information on our website is correct. However, there is a small chance that the Product availability information on our website may not be accurate.
If this occurs and we are unable to supply you with a Product after we have accepted your order, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our website as referred to below, we will inform you of this by e-mail. We will not dispatch your order and we will instruct Worldpay to issue you a full refund.
4.2 YOUR ORDER NUMBER
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4.3 WE ONLY SELL TO THE UK AND IRELAND
Our website is solely for the promotion of our products in the mainland UK and Ireland, we do not deliver to addresses outside of the mainland UK or Ireland.
- OUR PRODUCTS
5.1 PRODUCTS MAY VARY SLIGHTLY FROM THEIR IMAGES
The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Products or that naturally occurring colour variation may exist. We will not be liable for any of the aforementioned colour variations.
5.2 PRODUCTS PACKAGING MAY VARY
The packaging of the Products may vary from that shown in images on our website. We will not be liable for any such variation.
5.3 USE BY DATES
We have a minimum 28 day use by /sell by policy which means that no Product will be shipped for delivery which has less than 28 days until it is due to expiry.
- PRICE & PAYMENT
6.1 WHERE TO FIND THE PRICE OF THE PRODUCT
All prices are shown on the website in pounds sterling and include VAT. The complete price for goods ordered including VAT and delivery charges will be clearly displayed prior to final checkout. This displayed price is exclusive of any customs, duties, excises or other incidental delivery charges that may arise. In these instances you are solely responsible for making such payments, and we accept no liability to reimburse or refund you for incurring these charges.
We use our best efforts to ensure that the price of the Product advised to you is accurate and correct. However please see below for what happens if we discover an error in the price of the Product you order.
6.2 WE WILL PASS ON CHANGES IN THE RATE OF VAT
If the rate of VAT changes between your order date and the date we supply the Product, we will adjust the rate of VAT that you pay, unless you have already paid for the Product in full before the change in the rate of VAT takes effect. Any such adjustment will not be deemed a breach of Contract.
6.3 WHAT HAPPENS IF WE GOT THE PRICE WRONG?
The prices of the Products will be as quoted on our website at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.
Prices for our Products may change from time to time, but these changes will not affect any order we have already accepted, unless the price change is due to a change in VAT and you have not yet paid for the Product in full.
The price of a Product displayed on the website does not include delivery charges. Our delivery charges are additional and as stated during the check-out process and displayed on our website, before you confirm your order and make payment via Shopify.
6.4 HOW TO PAY
We accept payment with MasterCard, Visa, Visa Debit, Maestro, JCB, American Express, Apple Pay and Google Pay. As noted above, all payments are made via Shopify at the point when you complete your order.
As a result of the payment process set out above, your payment will be made in full via Shopify before your order is confirmed and dispatched by us. Once we received confirmation from Worldpay that your payment has been received, we will arrange for your order to be dispatched to you. If there is any issue with your order, for example if the Product ordered is out of stock, if the Product is not received by you, or if you cancel your order in accordance with these terms, then we will instruct Worldpay to issue you a full refund.
6.5 INCORRECT RECIPT OR ORDER CONFIRMATION
As set out above, once you have made your payment via Shopify, we will email you directly with your receipt. Once Shopify have confirmed to us that they have received your payment, we will issue you with an order confirmation and arrange for your order to be dispatched to you.
If you think a receipt or order confirmation is wrong please contact us promptly to let us know.
7.1 DELIVERY COSTS
The costs of delivery will be as displayed to you on our website and are based on the total price of all the Products ordered. We will confirm the costs of delivery to you during the order process.
Any incidental delivery costs, which include but are not limited to customs, duties, excises or tariffs shall be borne solely by you, and we will not be liable for any reimbursement or refund of or relating to these charges.
7.2 WHEN WILL WE PROVIDE THE PRODUCTS
During the order process we will let you know via the confirmation email when we will provide the Products to you.
We will deliver your Products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
Small parcels are delivered by Royal Mail standard delivery. Larger parcels and machines are delivered by TNT and somebody must be available to sign for goods on weekdays between 08:00 and 18:30.
Mainland UK orders received before 12 noon will be delivered within three working days of your order being accepted. Other UK and Ireland orders received before noon will be delivered within four working days. For special deliveries (such as next day or Saturday deliveries) please contact us to discuss possibilities and costs. For international orders, timing and costs are available on request and depend on location and export regulations. If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
It is our policy to carry a large quantity of stock items. However, due to unforeseen circumstances we may from time to time, be out of stock of your desired item(s). As set out above, if this occurs we will contact you immediately to take your instructions as to how you wish to proceed.
7.3 IF YOU ARE NOT AT HOME WHEN THE PRODUCT IS DELIVERED
If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, the carrier will attempt to deliver your Products to a neighbour. If the carrier leaves your Products with a neighbour the carrier will place a delivery card through your door to confirm this. If you would like your Products left in an alternative location please let us know at the time of ordering.
If the carrier is unable to deliver your Products and cannot leave them with a neighbour for you, the carrier will leave you a note informing you that delivery will be attempted again (usually on the next working day).
If following the carrier’s second attempt at delivery the carrier has still been unable to deliver your Products, the carrier will leave a note informing you of how to rearrange delivery or collect the Products from a local depot.
7.4 IF YOU DO NOT RE-ARRANGE DELIVERY
If you do not collect the Products as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and charge you compensation as set out below.
7.5 RESPONSIBILITY FOR THE GOODS
The Products will be your responsibility from the time we deliver the Product to the address you gave us; deliver the Products to a neighbour for you; or you or a carrier organised by you collect it from us.
- YOUR LEGAL RIGHTS IF WE DELIVER GOODS LATE
You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:
- we have refused to deliver the goods;
- delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
- you told us before we accepted your order that delivery within the delivery deadline was essential.
We may need certain information from you so that we can supply the Products to you, for example, delivery address, contact name, telephone number and email address. If so, this will have been requested during the order process.
We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result.
We will not be responsible for supplying the Products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
- OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
We are responsible to you for foreseeable loss and damage caused by us.
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching this contract or our failing to use reasonable care and skill. For the avoidance of doubt, we will not be responsible for any loss or damage you suffer that was not foreseeable.
Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might reasonably happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products including the right to receive Products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us and for defective Products under the Consumer Protection Act 1987
10.1 WE ARE NOT LIABLE FOR ANY BUSINESS LOSSES
We only supply the Products under these terms for domestic and private use. If you use the Products for any commercial, business or re-sale purpose they will be subject to our business terms and conditions which can be found here.
- YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to your order for the Products you have ordered please contact us. We will let you know if the change is possible however we cannot guarantee this.
If it is possible we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract as set out below.
- OUR RIGHTS TO MAKE CHANGES
12.1 MINOR CHANGES TO THE PRODUCTS
We may change the Products:
- to reflect changes in relevant laws and regulatory requirements such as food packaging standards; and
- to implement minor technical adjustments and improvements, for example to address a known defect. These changes will not affect your use of the Product.
12.2 MORE SIGNIFICANT CHANGES TO THE PRODUCTS & THESE TERMS
We may amend these Terms from time to time. Please look at the bottom of this page to see when these Terms were last updated.
Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:
- changes in relevant laws and regulatory requirements;
- changes to our business processes such as our standard delivery times; and
- changes to third party support.
If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with these changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
- IF THERE IS A PROBLEM WITH THE PRODUCT
13.1 HOW TO TELL US ABOUT PRODUCTS
If you have any questions or complaints about the Product, please contact us. You can telephone our customer service team at +44 (0)141 420 2422, write to us at firstname.lastname@example.org or contact us .
13.2 SUMMARY OF YOUR LEGAL RIGHTS
We are under a legal duty to supply Products that are in conformity with this contract. Nothing in these terms will affect your legal rights. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your Product are classified as “goods” (including but not limited to coffee machines or bags of coffee) the Consumer Rights Act 2015 requires these goods to be (i) in conformity with their description, (ii) fit for purpose held out by us, and (iii) of satisfactory quality.
During the expected lifespan of your Product your legal rights entitle you to the following:
- up to 30 days from contract: if your goods are faulty, whether such fault is immediately apparent or a latent defect, then you are entitled to a refund. To exercise this right, please advise us of the relevant fault as soon as reasonably possible. We will ask you to return the Product to us (at our cost) to allow us to investigate the Product. If, after investigation, the Product is found to be faulty, we will issue you an immediate refund.
- up to six months from contract: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases; or
- if the Product you have purchased is offered with an additional manufacturer's guarantee (for example, electrical products such as coffee machines), this will be clearly identified to you at the time of purchase. If the relevant Product is faulty, the manufacturer may repair, replace or refund the price of said Product up to twelve months from the contract. When exercising these rights, please contact the manufacturer directly.
Please note, if a Product is faulty and, in our reasonable opinion, such fault is reasonably likely to have occurred through use or misuse of the Product, we may reject the fault and charge for return costs.
See also "Your rights to end the contract" below.
13.3 YOUR OBLIGATION TO RETURN REJECTED PRODUCTS
If you wish to exercise your legal rights to reject Products you must return them to us via post as soon as reasonably possible. If said Products are worth more than £150.00, or are heavier than 10kg then these Products will not be suitable for posting, and instead we will collect them from you. To arrange a collection, please contact us via one of our appropriate channels stated in these Terms as soon as reasonably possible.
The costs of returns are payable by us where there one of the following applies:
- there is a fault to the Product;
- the Product is damaged upon delivery or suffers a latent defect that is not discoverable until after opening/using the Product;
- it is not in conformity with its description;
- it is not fit for the purpose held out by us
- is not of satisfactory quality within the meaning of the Consumer Rights Act 2015;
In order for us to cover postage/collection costs where one of the above applies, please call customer services on 01372 736 255 or write to us at email@example.com. We will either provide you with a return label (if posting) or arrange a suitable time and date for collection.
Where none of the above return criteria apply, any costs of return shall be your responsibility alone, and we will not be liable to reimburse you for any such costs nor for failure for the Products to reach us. Please ensure you retain proof of postage in case the relevant Product is lost in the postal system or otherwise does not make its way to us.
- YOUR RIGHTS TO END THE CONTRACT
You can always end your contract with us. Your rights when you end the contract will depend on what Product you have bought, whether that Product has any faults, and when you decide to end the contract. You may cancel the contract for the following reasons:
- If the Product you purchased is faulty or mis-described you may have a legal right to end the contract, to get the Product repaired/replaced, or to get some or all of your money back.
- These conditions are as outlined in clause 13.2 of these terms.
Something we have done.
- If you want to end the contract because of something we have done or have told you we are going to do such as an error in pricing or a delay in delivery due to an event outside of our control, then you may wish to cancel the contract.
- If you decide to cancel the contract, we will refund you in full for any Product(s) which have not been delivered. You may also be entitled to compensation if you have suffered loss (please see above regarding our liability to you).
If you have changed your mind.
- You may be able to get a refund if you are within the “cooling-off period”, however this may be subject to deductions.
- For most Products bought online you have a legal right to change your mind within 14 days and receive a refund, this is called the 'cooling-off' period.
- If your order is split into several deliveries over different days, your cooling-off period will be 14 days after the day in which the last delivery was received.
- If you elect to reject the Products within the cooling-off period, please refer to your return obligations highlighted in clause 13.3 of these terms.
Orders can be cancelled up until 2pm on the day of dispatch, which can be confirmed by us upon request. To do so, please contact us on +44 (0)141 420 2422 or here. It is in your interest to contact us as soon as possible to ensure your order is not dispatched. If you cancel your order before it is dispatched we will refund in full any payment (including delivery charges) made by you.
Please note you will not have the right to change your mind in respect of products which are sealed for health protection or hygiene purposes, if these have been unsealed after you receive them. This includes sealed food and drink products.
14.1 ENDING THE CONTRACT WHERE WE ARE NOT AT FAULT, AND THERE IS NO RIGHT TO CHANGE YOUR MIND
You can end your contract with us before it is completed, even in situations where no fault has occurred. In these situations, compensation may be due.
The contract will be deemed completed when the Products are delivered and paid for. As such, if you wish to end your contract before delivery, please contact us to let us know. Your contract will then immediately end, and we will refund any sums you have paid for the Products however we may deduct reasonable compensation for the net costs we incur as a result of you ending the contract.
- HOW TO END THE CONTRACT WITH US
To end the contract with us, please contact us via one of the following:
- Phone: +44 (0)141 420 2422
- Email: firstname.lastname@example.org
If you end the contract for any reason after Products have been dispatched to you or you have received them, you must return the Products to us in accordance with the procedure set out in clause 13.3 of these terms. We reserve the right to refuse to refund until we receive the returned Products, or proof of return is provided. Returned Products must be sent to 16/18 Lawmoor Road, Glasgow G5 0UL, UK and provide us with evidence that you have sent the Product back to us.
15.1 HOW WE WILL REFUND YOU
We will refund the appropriate sums to you including delivery costs (if applicable), by the method you used for payment. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.
Where you exercise your right to change your mind within the cooling-off period, we may reduce your refund of the purchase price (excluding delivery costs) to reflect any reduction in the value of the Products if such reduction in value has been caused by your handling them in a way which would not be permitted in a shop (e.g. removed or damaged any packaging). If we refund you the purchase price before we are able to inspect the Products and later discover you have handled them in an unacceptable way, we will notify you of this and charge you the appropriate amount representative of the reduction in value via deduction of reimbursed sums.
15.2 WHEN YOUR REFUND WILL BE MADE
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then, if the Products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the returned Product or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us.
- OUR RIGHTS TO END A CONTRACT
We may end the contract at any time upon immediate notice in writing if:
- you breach its terms and conditions;
- you do not make any payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due;
- you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products (e.g. delivery address and other mandatory fields); or
- you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.
If we end the contract because you have breached its terms and conditions, we will refund the purchase price of the Products however we reserve the right to deduct or charge you reasonable compensation for the net costs incurred as a result of your breach.
From time to time, we may withdraw a Product from our offering. If we do so, and you have not yet received your order, we will notify you of this decision in writing at least 1 day in advance of the supply being withdrawn. In these situations, we will refund you the purchase price of the applicable Product(s).
- HOW WE MAY USE YOUR PERSONAL INFORMATION
For information on how we use your personal data please see our . Where we need consent to use personal data we will ask for this separately.
- OTHER IMPORTANT TERMS
We may transfer or assign the contract or any of its associated rights and/or liabilities to a third party at any time and without notice. If you intend on transferring or assigning the contract or any of your associated rights and/or liabilities to a third party, you must notify us in writing and we reserve the right to reject such transfer or assignment in our sole discretion.
If any provision of these terms and conditions is illegal, void or invalid by operation of the law or otherwise, said provision shall be deleted from these terms to the fullest extent possible without amending the substance or subject matter of these terms.
No delay shall be taken to be a waiver of associated rights unless such waiver is agreed between the parties in writing. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.
These terms are governed by English law. You can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.
Should any dispute arise, and the parties cannot amicably come to a workable solution, we will continue the matter via alternative dispute resolution, which is an independent body who considers the facts of a dispute and seeks to resolve it, without you having to go to court. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform using this link.
These Terms govern your participation in Matthew Algie and Blak Nektar’s Subscription Service and is between you and Matthew Algie & Company Ltd or any of Matthew Algie’s affiliates ("Matthew Algie" or "Us" or "We"). These Terms constitute the entire agreement between you and Matthew Algie in relation to the Subscription Service. Please read these Terms carefully. By placing an order through Matthew Algie’s Subscription Service, you confirm your acceptance of these Terms. In conjunction with these terms, please see our
Benefits of Subscribing
By subscribing to Matthew Algie’s Subscription Service, you are price which is predominantly lower than the minimum selling price listed on the Blak Nektar Website for regularly scheduled deliveries of the relevant products you elect for subscription. The particulars of each product are identified on the detail page for each relevant product.
Only selected products sold on the Blak Nektar Website qualify for subscription under the Subscription Service ("Subscription Products"). Products eligible for the Subscription Service may change from time to time. Subscribe & Save orders are subject to our currently in force
Each delivery has a minimum order quantity of 2 x 250g bags as standard. Matthew Algie reserve the right to cancel an order where it does not meet this minimum order quantity. Any orders made via the Subscription Service shall be for consumer use only, and Matthew Algie reserve the right to reject any Subscription order where Matthew Algie so determines, in its sole discretion, that the quantities ordered by you are in excess of a reasonable consumer quantity.
Ordering & Availability
Once you have subscribed to regular deliveries for Subscription Products, products will be ordered and delivered automatically at the delivery frequency chosen by you at the time of subscription without any further action required by you. Some subscription and product details (including price, discount and availability) may change over time. Each relevant order will be subject to the then applicable subscription and product details. Before each order is dispatched to you, you will receive an order confirmation including order details ("Order Confirmation"). You will also be sent an e-mail at the address associated with your account confirming to you that we have dispatched the Subscription Product.
Each order constitutes a separate offer from you to purchase a Subscription Product. The contract of sale for each Subscription Product is concluded when the product is dispatched to you.
If any Subscription Product is not available on the date it is scheduled to be dispatched to you, you will be notified of the delay and we will replace this with a suitable alternative of substantially similar quality and/or description, whereby it will be dispatched to you without any further action required by you. Delay due to non-availability of any Subscription Product will not affect the Subscription Service discount applicable to any other subscriptions you may have or to future orders for the same subscription. If the Subscription Product or a suitable alternative does not become available within a reasonable period of time, Matthew Algie reserve the right to cancel that applicable subscription and no funds shall be deducted.
If any Subscription Product is no longer available under the Subscription Service, Matthew Algie shall contact you of this fact and offer you the option to either cancel your subscription or modify your subscription to a suitable alternative.
Payment & Renewal
For each Subscription Service order you will be charged the price (including VAT where appropriate) of each Subscription Product on the day your order is processed, as detailed in the Order Confirmation, less the applicable Subscription Service discount.
The Subscription Service discount you receive will be the discount applicable to your Subscription Products at the time your order is processed, as detailed in the Order Confirmation. Temporary discounts and time limited or special offers only apply to orders placed while that discount or offer is available.
Your subscription(s) continue until cancelled. The price of each order will be charged to the payment method used to create your subscription. If we are unable to complete your order using the payment method you used to create your subscription or otherwise indicated by you, you will be contacted by our third party payment provider to arrange an alternative payment method. Until such time as an alternative payment method is confirmed, your subscription(s) will be cancelled.
Cancellation & Modification
You may modify or cancel your subscription(s) at any time. Cancellation or modification will not affect Subscription Service orders for which you have already received dispatch notification. Details on how to cancel your subscription(s) can be found at the designated “Manage your Subscription” page.
We retain the right to cancel your subscriptions at any time. If Matthew Algie exercise this right, you will be notified and you will only be charged for orders made via Subscription Service which you have already received a dispatch notification. Any failure by Matthew Algie to enforce any rights incurred by way of your non-compliance with these Terms shall not constitute a waiver of any of Matthew Algie’s respective rights and remedies.
If a subscription(s) is cancelled, you will only be charged for the orders dispatched to you and no further orders via the Subscription Service for that Subscription Product will be placed. Cancellation of a subscription for any reason might decrease the discounts applicable to your remaining subscriptions.
If you reactivate a subscription that you previously cancelled, the discount applicable to your reactivated subscription may not be the same discount that was in effect prior to cancellation. The new discount will be applied to your future orders of those respective Subscription Products.
If any problems arise with your delivery address or payment method, which Matthew Algie are unable to address, Matthew Algie shall notify you via e-mail using the e-mail address associated with your subscription and your subscription(s) will be automatically placed on hold. No additional orders placed via the Subscription Service will be processed or dispatched until the problem is resolved.
Limitation of Liability
Without prejudice to limitation of liability to the maximum extent allowed by applicable law, Matthew Algie’s maximum liability to you will not exceed the amount of all payments of Subscription Service orders actually made by in the past 12 months immediately preceding the cause of action.
Nothing in these Terms limits or excludes your statutory rights as consumer or our responsibility for death or personal injury caused by our or any Third Party Seller's negligence or wilful misconduct.
Matthew Algie may, at any time, change these Terms by posting the revised terms on the Blak Nektar Website. Your continued participation in the Subscription Service constitutes your acceptance of those amended changes. If you do not agree to any amendments to these Terms, you must cancel your Subscription Service. Details on how to cancel your subscriptions can be found via the designated “Manage your Subscription” page.
If any provision of these Terms is found to be invalid, void, or for any reason unenforceable, that relevant provision shall be deemed severable and will not affect the validity and enforceability of any remaining terms and conditions.